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Kisanwala app
Last updated: 8 October 2026

This Privacy Policy explains what information the Kisanwala mobile app (the “App”) collects, how we use it, who we share it with, and the choices you have. Please read it before using the App. By using the App, you agree to this Privacy Policy.

1. Who we are

The App is owned and operated by Kisanwala Technologies Private Limited (“Kisanwala”, “we”, “our” or “us”), a company registered in India. Our office is at 7th Floor, Myscape Weave, Myscape Road, Financial District, Hyderabad 500032, Telangana, India.

This policy covers the Kisanwala App on Android and iOS and the services offered inside it. These include:

  • Kmart: buying seeds, fertilisers, crop protection and other farm inputs;
  • FarmX: booking farm machinery and services;
  • Mandi prices (Kisan Trendz): market prices and price trends;
  • Crop Doctor: help with pests, diseases and nutrient problems;
  • Package of Practices: crop-wise and stage-wise farming guidance.

2. Information we collect

2.1 Information you give us

  • Phone number. You sign in with your mobile number and a one-time password (OTP). Your phone number is required to create an account.
  • Name (optional). Used on your profile, orders and bookings.
  • Address and pincode (optional). Your delivery or farm address and pincode, used to deliver orders, provide booked services, and show what is available in your area.
  • Crops you grow and your preferred language. Used to personalise prices, advice and products.
  • Photos you choose to share. For example, a photo of your crop for Crop Doctor, or a profile photo. We only receive photos that you select or take in the App.
  • Orders and bookings. What you buy or book, quantities, prices, delivery or service details, and order status.
  • Messages and support requests. What you tell us when you contact support, give feedback or rate the App.

2.2 Information we collect only with your permission

The App asks for these permissions on your phone. Each one is optional. If you say no, the rest of the App still works, and only the related feature may be limited.

  • Location (approximate or precise). Used to show nearby mandi prices, check whether products and machinery services are available at your location, and give advice suited to your region. We collect location while you are using the App.
  • Contacts. Used only for the feature you are using at that moment. We do not sell your contacts or use them to send messages to your contacts without your action.
  • Camera and photos. Used only when you take or choose a photo, for example for Crop Doctor or your profile picture.
  • Notifications. Used to send you order and booking updates, price alerts and farming tips.

You can turn any permission on or off at any time in your phone’s Settings.

2.3 Information collected automatically

  • Device information and identifiers. Device model, operating system version, app version, a device or installation identifier, and a notification token. We use these to run the App, send notifications, keep your account secure and fix problems.
  • Technical logs. Error and crash information and basic network information, used to find and fix problems.

2.4 Payment information

If you pay online, payment is processed by our payment partner. We do not see or store your full card number, CVV, UPI PIN or net-banking password. We receive and keep the payment status and transaction reference for your order.

3. How we use your information

We use your information to:

  • create and manage your account and verify your phone number;
  • take, deliver and support your Kmart orders, and arrange and support your FarmX bookings;
  • show mandi prices, products, services and advice relevant to your crops, language and location;
  • answer your Crop Doctor questions and support requests;
  • send you service messages about your orders and bookings, and, if you allow notifications, updates and offers (you can turn these off at any time);
  • keep the App safe, prevent fraud and misuse, and fix errors;
  • understand how the App is used so we can improve it;
  • meet our legal, tax and accounting obligations.

We do not sell your personal information.

4. Who we share your information with

We share your information only as needed to provide the services you ask for, or as described below:

  • Sellers and delivery partners. When you place an order, the seller and courier who fulfil it receive your name, phone number and delivery address so they can deliver it.
  • Machinery and service partners. When you make a FarmX booking, the partner who provides the service receives your name, phone number and farm location so they can reach you.
  • Service providers who work for us. These include cloud hosting, Google Firebase (sign-in and notifications), SMS and OTP delivery, and payment processing. They may use your information only to provide their service to us, and must keep it secure.
  • Legal reasons. We may share information if the law requires it, or to protect the rights, safety or property of our users, the public or Kisanwala.
  • Business transfers. If Kisanwala is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that deal. It will remain protected by this policy.

5. How we protect your information

All data sent between the App and our servers is encrypted in transit (HTTPS). Access to personal information is limited to staff and partners who need it to do their work. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information, as required by Indian law.

6. How long we keep your information

We keep your information while your account is active and for as long as it is needed for the purposes in this policy. When you delete your account, we delete or anonymise your personal information within 30 days. We keep order, invoice and payment records for as long as Indian tax and accounting laws require.

7. Deleting your account and data

You can ask us to delete your Kisanwala account and the personal information linked to it at any time:

  • email support@kisanwala.com from any email address with the subject “Delete my account”, and include the mobile number registered with the App; or
  • call our support team on +91 73960 11168.

To protect your account, we may confirm the request by sending an OTP to your registered mobile number. We will confirm when the deletion is done. Records that the law requires us to keep, such as invoices, are kept only for that purpose and then deleted.

8. Your rights and choices

You can:

  • see and update your name, address, crops and language in the App;
  • ask us for a summary of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • withdraw your consent, by turning off permissions in your phone settings or by asking us to delete your account (withdrawing consent may mean we can no longer provide some services);
  • turn off notifications at any time;
  • raise a complaint with our Grievance Officer (section 12).

To make any of these requests, contact us using the details in section 12.

9. Children

The App is meant for people aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

10. Links to other websites

The App may show content or links from other websites and services. Their privacy practices are their own, and we are not responsible for them. Please read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date. If the changes are significant, we will also tell you in the App.

12. Contact us and Grievance Officer

If you have any questions or complaints about this policy or your personal information, please contact our Grievance Officer. This officer is appointed under the Information Technology Act, 2000 and the rules made under it:

Mr. Sachin Gholap, Operations Lead
Kisanwala Technologies Private Limited
7th Floor, Myscape Weave, Myscape Road, Financial District, Hyderabad 500032, Telangana, India
Email: support@kisanwala.com
Phone: +91 73960 11168

We will acknowledge your complaint within 24 hours and try to resolve it within 15 days.

This policy is governed by the laws of India, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 as it comes into force. The courts at Hyderabad, Telangana have jurisdiction.